Cancellations & Refunds

Guidance for changing an unpaid request, down payments, and resolving order issues.

Last updated: October 12, 2026

Changing or cancelling a request

Contact Blinds Side Interior as soon as possible if you need to change or cancel a request. Unpaid requests may be changed or cancelled before materials are ordered or custom production begins, subject to the confirmed order terms.

Custom-made work

Recorded payments, including down payments, are non-refundable and cannot be adjusted. A down payment is credited toward the order total, and the remaining balance stays due. Once production starts, the order cannot be cancelled under the confirmed order terms. This policy remains subject to applicable law.

Issues with an order

Please notify us promptly with your order details and supporting photos where relevant so we can assess the issue and discuss the appropriate resolution under your confirmed order terms and applicable law.